Frequently Asked Questions
ANSWERS TO COMMON QUESTIONS
We’ve compiled a list of answers to common questions.
Do we have to be in by a certain time?
No. As well as a key for your room, you get a key for the front door to come and go as you please. All we ask is that if you come in late you respect that others may already be asleep. Lost keys are charged at £10. For the comfort and security of our guests, the doorbell is turned off at 9pm (or when the Bar closes) so that our guests are not disturbed by any person is not staying here.
Can we take hot takeaway food back to our room?
We do not allow any take away food in the bedrooms, as it makes the room smell and is unpleasant for the next guests. Also, any spillages that could not be removed from bedding (eg curry or chilli sauce) would incur a charge at replacement value, which will be taken from the card used to guarantee the booking
Can non-residents eat at the Sutton Park?
Not normally. However, should a resident wish to invite a friend to join them for breakfast, this can be accommodated with advance notice at a £10.00 cost.
Do you have parking?
We have 2 car parking spaces which will accommodate 1 large and 1 small car. This is either bookable in advance, or on a first-come, first-served basis. The cost for this is £7 for 1 night, £10 for 2 nights, £15 for 3 nights and £5 per night thereafter. It is free to park in the streets. We have an information e-mail which we send to all our guests which includes details of several local car parks.
Is there WiFi?
Yes, there is a free WiFi facility throughout the Guest House.
Is breakfast included in the price?
We have an extensive breakfast menu choice including a smoked fish selection. Breakfast is included in the B&B price, however, we also offer a room-only non-refundable rate, which doesn’t include breakfast. If you change your mind and wish to have breakfast when you have booked a room only rate, this can be booked and paid for when you arrive at the rate of £10 per person per day (£5 for children under 12).
Do you have a bar?
Yes, we have a fully licensed bar which is situated in the basement and accessed via the dining room.
Do you take pets?
Do you have smoking rooms?
No. Smoking is not permitted anywhere inside the building. There is a seated area outside the front where smoking is permitted. If evidence of smoking is found after a guest has left, there is a £50 charge for a deep clean of the room.
Do we get a Key?
Yes. We give you a key at check-in. Extra keys can be given on request. Lost keys will be charged for.
Do you have baths?
No. All our en-suites have showers.
Are the rooms ensuite?
All our rooms have en-suite facilities
Are there any hidden costs?
The price quoted to you when booking bed & breakfast will be the total cost you will pay. Obviously, if you choose to have drinks at the bar, these are charged at the time of consumption. Please note that if you have booked a room-only rate but wish to have breakfast at the B&B, you can pay on arrival.
What room types do you have?
We have double, twin, triples, and family rooms sleeping up to four.
Check In & Check Out
Rooms must be vacated by 10:30am on the day of departure, however, if planning to make the most of your day we will be more than happy to allow you to store your luggage downstairs for collection later in the day. Rooms will be available for you to check in from around 3pm however when the booking is made it may be possible to make other arrangements to suit your needs.
We do not accept responsibility for valuables left in the rooms, however, every effort is made to make sure you and your property are safe, locks are fitted on all bedroom doors.
Do you have disabled access?
No. We do not have any ground floor letting bedrooms. However, if you can make it up one flight of stairs the bedrooms are close by. You can also hire wheelchairs and/or mobility scooters in Blackpool and we have hire details. We do not have any lift facilities.
How far are you from the beach?
We are just over 100 metres from the beach about 2 mins walk.
How far are you from Blackpool Football Ground?
We are only a 2-minute walk from Bloomfield Road, Blackpool Football Club which also has an excellent restaurant that is open every evening.
Do you take stag or hen parties?
How far are you from the Train Station?
The main station for Blackpool is Blackpool North which you could walk from but it would take you around 35 minutes or a taxi would cost around £7.00. Blackpool South is closer and only a 20 minute walk to the Sutton Park. When the 2019 season begins, there should be a tram link directly from Blackpool North Station, along the Promenade. Our nearest stop is St Chads’ and is about 200 yards away.
How do we check availability?
You send us an email or call us by phone.
Do you accept payments by card?
Due to the recent change in legislation, we no longer accept credit cards as the processing costs to us are extremely high and we are no longer allowed to pass these on. We do accept debit cards at no cost.
Do we need to pay a deposit?
Yes, a deposit equal to the first nights stay per room is payable at time of booking by debit/credit card.
Is the deposit refundable?
No the deposit is non-refundable.
How do we pay the balance of our booking?
The balance is payable on arrival by debit card or cash on arrival.
Is it easy to get a taxi from your guest house?
Yes, there are plenty of taxis companies in Blackpool. There are taxi numbers in the information e-mail which is sent to all guests before arrival and also in the hallway.
How far are you from Blackpool Tower & Winter Gardens?
We are a 15 minute walk to the Blackpool Winter Gardens and Blackpool Tower or a short taxi ride away around £5-£6 (this is slightly more expensive in the late evening)
Are extra guests allowed in bedrooms?
When do I check in & when do I have to leave?
Our check in is open between 3pm and 6pm. If you wish to arrive earlier than this, please let us know as we may be out – if your room is not ready you can leave your bags free of charge and they will be put in your room ready for your return If you are going to be any later than this, please let us know. You must check-out of the B&B by 10:30am on your leaving date.